Food supplement · Not a medicine · Sold by Velona Health Ltd, London, United Kingdom

Privacy Policy

Last updated:

This Privacy Policy explains how Velona Health Ltd ("we", "us", "our"), registered at 74 Caledonian Road, London, N1 9DN, United Kingdom (Company No. 14873920), collects, uses and protects personal data in connection with the website zoehipluminous.world and the sale of Velona Vitality Labs.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

Order enquiry form: name and telephone number, submitted when placing an order request.

Contact form: name, email address and message content.

Automatically collected data: IP address, browser type, pages visited, referring URL and cookie identifiers - collected via analytics and advertising cookies where consent has been given.

2. How We Use Your Information

We use the information we collect to: process and confirm order requests; respond to enquiries; improve the website; and, where consent is given, to deliver relevant advertising via Google Ads.

3. Legal Basis for Processing

Under UK GDPR Article 6, we rely on the following legal bases:

  • Contract performance (Art. 6(1)(b)): processing your name and phone number to confirm and fulfil your order.
  • Legitimate interests (Art. 6(1)(f)): basic website security and fraud prevention.
  • Consent (Art. 6(1)(a)): analytics and marketing cookies, collected via our cookie banner.

4. Sharing of Information

We do not sell your personal data. We may share it with: courier and logistics partners (to deliver your order); Google LLC (analytics and advertising, subject to your cookie consent); and legal authorities where required by law.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. All data transmission over this website uses HTTPS encryption.

6. Your Rights

Under UK GDPR, you have the right to: access your personal data; request correction of inaccurate data; request erasure of your data; object to processing; request restriction of processing; and data portability. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

7. International Data Transfers

Some data may be transferred to Google LLC servers in the United States. Such transfers are made under appropriate safeguards (Standard Contractual Clauses or UK adequacy decisions where applicable).

8. Retention Periods

Order enquiry data is retained for up to 12 months. Contact form messages are retained for up to 6 months. Analytics data is retained in accordance with Google's data retention settings (default 14 months).

9. Children's Privacy

This website and product are intended for adults aged 18 and over. We do not knowingly collect personal data from children.

10. Third-Party Services

We use the following third-party services that may process your data:

  • Google Analytics: website usage analysis (_ga, _gid cookies). Activated only with your analytics consent.
  • Google Ads Conversion Tracking: to measure advertising effectiveness (_gcl_au, _gcl_aw). Activated only with your marketing consent.
  • Google Ads Remarketing: to show relevant ads after visiting the site. Activated only with marketing consent.
  • Google Maps API: used on the Contact page to display our office location via an embedded map iframe.

All third-party data processing is subject to Consent Mode v2 - by default, all advertising and analytics storage is denied until you actively accept the relevant cookie category.

11. Cookies

We use cookies as described in our Cookie Policy. You can manage your preferences at any time via the cookie banner.

12. Updates to This Policy

We may update this policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.

13. Contact

For any data protection queries, contact us at: info@zoehipluminous.world or by post at 74 Caledonian Road, London, N1 9DN, United Kingdom.